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FREQUENTLY ASKED QUESTIONS

What you need to know about Real Estate Mentor

1. What is Real Estate Mentor®?

A mobile app created by real estate professionals, for real estate professionals. Designed to make your mobile device an all-in-one job tool and CRM. Because we believe that the business of real estate is complicated enough and great technology doesn’t have to be. Our unique CRM includes; a set of alerts, reminders and notifications that were designed to help you with the day to day business of real estate. Our hand selected learning resources are perfect to help ensure that you grow while on the go! Our Network Engagement activities are the best lead generation activities that involve your sphere of influence. All are designed to keep your focus on the activities that matter most and to keep you top of mind with your very important network. 

2. What do I need to use Real Estate Mentor®?

All you need to be able to use Real Estate Mentor is your smartphone and a monthly subscription.

3. What is Network Engagement?

Network Engagement is a much more modern version of lead generation. It involves systematically engaging your network in ways that allow you to remain top of mind. By completing any of the Network Engagement activities, the specified number of times each 7 day cycle, you can earn badges and promote to higher agent levels. All badges and levels reset every 7 days to allow you to begin, each and every week focused on the activities that have proven to be successful in the world of real estate.

4. Why can’t I see the badges I have earned?

Network Engagement badges and levels reset every 7 days cycle. Designed to begin again every 7 days with the activities that matter.

5. Is the app difficult to use?

NO. Real Estate Mentor® was actually invented and designed by real estate professionals rather than 25 year old tech geeks. We found that most of the great agent technology was anything but, user friendly. Real Estate Mentor® is easy to navigate, simple to use and quite fun.  

6. Can I share my progress?

Yes, by simply going to the overview menu, you can download a pdf file of your activities and send the pdf to yourself or someone else from your phone.

7. Is it just another CRM?

No. Real Estate Mentor® is so much more than just another great CRM. Our daily task reminders, Contact Log and Pipeline Tracker are designed with you in mind. In fact, every feature of REM was designed by successful real estate professionals for real estate professionals.

 

Alerts, Notifications and Contacts

1. What types of alerts and reminders can I expect? 

Our daily task reminders, contact log and pipeline tracker are uniquely designed for the world of real estate. You are able to set alarms and schedule push alert notifications to help keep you on track.

2. How do I allow REM to access my contacts?

When you initially subscribe, you will receive a message asking permission to allow access to contacts. Simply check yes to allow. If you accidentally, check no. Then you can go into the settings tab and select the oranges “refresh contact” button. Please be patient, a large number of contacts can take up to two minutes to access.

3. Does REM store my contacts?

No. You will need to allow access to contact or refresh contacts if they are no longer showing up in your mobile version.

 

Subscription and Cancellation

1. Does my subscription automatically renew every month?

Yes.  All subscriptions automatically renew on the same day every month.

2. How much does it cost?

All new users will receive a 7 day free trial. A credit card is required to access your free trial and will automatically charge $24.99 per month each and every month unless you decide to cancel your subscription.

3. How can I subscribe to Real Estate Mentor?

New users may subscribe by going to myrementorapp.com, Google Play or Apps Store. For your convenience, Real Estate Mentor (REM) subscription plans automatically renew at the end of the billing period you’ve selected: monthly or annually.

 

Additional Terms & Conditions

Limitation of Liability

YOU EXPRESSLY UNDERSTAND AND AGREE THAT REAL ESTATE MENTOR, LLC. AND/OR DBA REAL ESTATE MENTOR, SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR ANY OTHER DAMAGES WHATSOEVER, INCLUDING BUT NOT LIMITED TO, DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), ARISING OUT OF OR RESULTING FROM (A) ACCESS TO, OR THE INABILITY TO ACCESS, WEBSITE AND OR APP; (B) UNAUTHORIZED ACCESS TO, USE OF OR ALTERATION OF YOUR DATA. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE), OR OTHERWISE) EXCEED THE AMOUNT PAID BY YOU FOR YOUR MEMBERSHIP. IF YOU ARE DISSATISFIED WITH ANY PORTION OF YOUR MEMBERSHIP, ANY PROVISION OF THIS AGREEMENT, OR ANY PRACTICE OR POLICY OF OURS (INCLUDING WITHOUT LIMITATION ANY CHANGE IN CONTENT, OR IN THE AMOUNT OR TYPE OF FEES ASSOCIATED WITH YOUR MEMBERSHIP), YOUR SOLE AND EXCLUSIVE REMEDY IS THE DISCONTINUATION OF YOUR USE OF YOUR MEMBERSHIP. IF ANY PORTION OF THIS LIMITATION OF LIABILITY IS FOUND TO BE INVALID, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.

Indemnification

You agree to indemnify, hold harmless and, at our option, defend us and our officers, directors, employees, stockholders, agents and representatives from any and all third party claims, liability, damages and/or costs (including, but not limited to, reasonable attorney's fees and expenses) arising from your improper use of any Real Estate Mentor, LLC’s products or services. Your violation of this Agreement, or the infringement or use by you or any other user of your account, of any intellectual property or other right of any person or entity.

Subscriptions and Cancellation

To prevent your (REM) plan from renewing automatically, you can cancel your plan before the subscription ends on the next billing date. If you’ve subscribed to (REM) using the mobile app, make sure to cancel from the Google Play Store or Apple App Store. Any subscription changes will take effect when your current billing period ends. Your subscription will be cancelled or paused when your current billing period ends. 

 

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